Drawing conclusions from the results of our global market study into how consumers around the world have preferred to return during the Covid-19 pandemic, and how they plan to afterward. Featuring insights into customer returns preferences with regards to topics such as first-mile transport, label and packaging options, and sustainability. How do customers in your key markets prefer to return?
Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.
Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.
Oana Popescu began her journey at Cycleon in July 2021 as a Transport Coordinator based in Bucharest, Romania. In her role, she coordinates all of the returns throughout Europe for Cycleon’s core clients. This entails communicating with carriers to ensure that items have been properly registered in their systems and checking if they will be able to pick up the returned packages according to schedule.
