Whitepaper: Consumer 'Return Reasons'

For retailers, returns are an unavoidable daily occurrence. For purchases made in-stores return rates hover around 9%, rising to 30% for e-commerce orders. That’s 1 in 4 online orders that are likely to end up as a return, and this is costly for brands. Not only operationally and logistically, but also in terms of product value depreciation.

Returns management requires investment to get right. However, when this flow is optimized with automation, strategic partners and expertise, it can bring a whole host of benefits to both the retailer and their customers.

What are the most common return reasons?
Learn more in Cycleon white paper.

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The importance of flexible shipping options for consumer returns

A broad and flexible shipping network is just as important for returns as it is for deliveries. Especially in an age where speed and convenience are at the top of consumer’s minds. By being selective and partnering with a variety of postal carriers, brands can ensure that they’re tapping into the best services for their customers, as well as themselves. As each carrier offers different features, such as fast ‘next day’ shipping, green transport options, local drop-off points and lockers, to name but a few, brand can ensure they’re creating the most relevant and custom returns flow for their operations and customer base.

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Cycleon’s Peak Season Toolkit

How can returns be handled more sustainably this peak season?

In a recent poll, we asked what would be the biggest challenge brands would face this peak. With the second most popular answer, 31% of respondents answered that handling returns sustainably would be the greatest challenge.

To learn more about this, check out our quick tips below to discover more about how to approach this peak season in a greener way!

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QUICK TIPS: How to Achieve More Sustainable Returns This Peak Season

How can returns be handled more sustainably this peak season?

In a recent poll, we asked what would be the biggest challenge brands would face this peak. With the second most popular answer, 31% of respondents answered that handling returns sustainably would be the greatest challenge.

To learn more about this, check out our quick tips below to discover more about how to approach this peak season in a greener way!

Read More »