Whitepaper: Consumer 'Return Reasons'

For retailers, returns are an unavoidable daily occurrence. For purchases made in-stores return rates hover around 9%, rising to 30% for e-commerce orders. That’s 1 in 4 online orders that are likely to end up as a return, and this is costly for brands. Not only operationally and logistically, but also in terms of product value depreciation.

Returns management requires investment to get right. However, when this flow is optimized with automation, strategic partners and expertise, it can bring a whole host of benefits to both the retailer and their customers.

What are the most common return reasons?
Learn more in Cycleon white paper.

Check out more of our posts

My Cycleon Story: Mark Murthwaite

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Gabi Buzatu

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Oana Popescu

Oana Popescu began her journey at Cycleon in July 2021 as a Transport Coordinator based in Bucharest, Romania. In her role, she coordinates all of the returns throughout Europe for Cycleon’s core clients. This entails communicating with carriers to ensure that items have been properly registered in their systems and checking if they will be able to pick up the returned packages according to schedule.

Read More »