Cycleon makes returns simple
For ecommerce and retail brands in the fashion industry, figuring out how to increase and optimize sales is only part of the equation. The other key to success is figuring out how to deal with returned products. The aim for most brands is to reduce the amount of returned merchandise, but of course returns can never be eliminated without damaging the customer experience. Therefore, learning how to manage the process in such a way that it preserves item value and doesn’t become a drain on revenue is a necessary step forward.
We know that the complexity of returns is a big issue for brands and retailers in the modern world. Often, processes are overcomplicated, knowledge is siloed in different departments, and someone is stuck managing different partners, carriers, and integrations. Carrier data is usually not aggregated, making it hard to track metrics like average refund lead time and back-to-stock time. This often leads to a lack of oversight, meaning that it’s nearly impossible for the person in charge of returns to identify issues and then solve them in a systematic manner.
One of the best ways to tackle complexities in returns and save on cost and time losses is to entrust a returns management company to make your returns process “simple” for you. For us, “simple” is not just a buzzword– at Cycleon, simplicity is one of the pillars on which we build Smart Returns Management solutions.
The first step in simplifying returns is evaluating which solution is best for your brand. We help you to select and implement the right tooling, stakeholders and capabilities to create and maintain an optimized and sustainable returns flow. With our modular solutions that can be tailored to your individual needs, we ensure that you not only have a choice when designing your returns solution but also have guidance from our teams in making the right choice.
Then, we carefully guide you through the implementation process with regular meetings so that we stay aligned and your teams know what is happening at each step of the process. And the best part is, we already have an entire returns network of partners and suppliers. So when you work with us, you only need to integrate with our software which then unlocks all other integrations.
An often complex part of dealing with returns is overseeing the network and processing of returned products. When you work with Cycleon, you get a focused team and single point of contact assigned to your returns network. We keep track of operations day-to-day and oversee the integration of additional products and features. Cycleon Control Tower team monitors the flow of operations in our network of decentralized warehouses, trucks, and carriers, ensuring that we catch and solve problems before you’re even aware of them.
We fully negotiate, contract, and manage all suppliers and partners who help drive your day-to-day returns operations. Our Cycleon developed software is used in all warehouse operations, which ensures smooth and fast item processing. If issues with operations or postal carriers arise, your dedicated Cycleon team quickly solve them so you don’t have to. Your single point of contact at Cycleon is your go-to person for all issues regarding returns, which means that you no longer have to deal with the daily hassles of returns.
Many brands have their ecommerce returns well organized, but few have the same level of data and insight for their retail returns. Often, there are even two separate departments that deal with these two sources of returns. At Cycleon, we approach returns differently, and offer omnichannel return solutions for all incoming returns, whether they are ecommerce, retail, marketplace, or partner returns.
We integrate all return sources, providing one central place where you can view all return data. Also, we provide the same level of service for retail returns (which are often black box) as we do for consumer returns–this includes returns initiation with user-friendly portals, local shipping, processing of returns and last mile delivery. Instead of receiving boxes and boxes of returns from retail stores unannounced, Cycleon facilitates scheduling in advance and pre-notification of products so that your teams know what to expect and when. From dealing with multiple return streams separately, we simplify it by integrating all physical and digital return channels using our omnichannel returns management approach.
Cycleon provides branded return portals that make initiating returns easier than ever. Consumers simply go onto your website, and go to your own Cycleon-powered branded return portal where they can register their returned item. There’s no need for them to contact a customer service as everything is done digitally, and they get user-friendly portal functionality in your brand’s look and feel.
After a return is registered in the return portal, consumers get a tracking number to see where the return is in the process. This gives them more insight into when they will receive a return, which means they don’t need to call customer service to enquire about it. Additionally, Cycleon operates a decentralized network of warehouses. As soon as a return is scanned in one of our local warehouses, we send a refund trigger to you, signaling that you can initiate a refund to the consumer. This means that customers get refunded more quickly, usually within 3 days.
We make it possible to customize return options per country, depending on local preferences. With our global reach and localized approach, you can choose whether you want to offer home pick-up in one country if this is the preferred return method of your consumers. If they prefer drop-off in another country, we can ensure that they have access to a large number of drop-off points because of our vast library of local carriers. When consumers know they can easily return a product to a drop-off point around the corner versus needing to drive 10 minutes to the closest one, they will be much more likely to buy again from your brand.
With our 17 years of experience, we understand what it takes at every step of the journey to make sure that returns are as simple and easy for you as possible so that you save time and money, and simple for your consumers so that they get the best customer experience possible.
Returns don’t need to be complex and drain time and money from your brand. You can tap into our returns network of partners, carriers, IT and integrations that we’ve built over the last 17 years and get access to one of the most complete solutions in the industry. By taking the hassle away from returns, you can focus on your core business with the assurance that you are being supported by a trusted partner.