Cycleon aligns all stakeholders in one single platform offering both portals and backend integrations, retrieving and sharing the required data from all related systems.
Call center portal
SHIP & TRACK
Fully integrated shipping solutions
Choice and convenience on demand
By coupling technology with logistics, we offer smart solutions for each step of the returns journey. As with all our products, we offer a modular approach; meaning our clients decide which exact logistics services they’d like to offer their B2B or B2C customers in each leg of the journey.
Local drop off
Local pick up
Outbound to consumer
Last mile services
Pallet, LTL & FTL delivery
Local returns handling & smart routing
Our centrally controlled warehouse software
empowering our local hubs worldwide
Our data-driven operations play an essential role in getting your items back into the lifecycle at the right place, time and cost. Processes and decisions are easily implemented and adjusted, not only optimizing cost but also driving sustainable solutions.
Pick, pack & ship
NOTIFICATION & MESSAGING
Keeps consumers, stakeholders and systems updated proactively
Reduce customer contact, complaints, and costs
During the returns journey, we understand that it’s important for you and your customers to stay informed. Through the portals and integrations, your customers can receive labels, messages and updates about their returns.
Advance shipping notification
DATA & INSIGHTS
Gain insights and keep track of your returns network
Reporting & Monitoring
On-demand data keeps you always informed about the process of each and every return. On a daily basis, events are mapped, progress is tracked, and complications are identified so that they can be quickly resolved.
Analytics & Insights
We provide in-depth data at each stage of the return process, and all under one single platform. These insights allow for a deeper understanding of consumer behaviors, commerce trends, and network efficiency.
Take control of your returns network
Connect to the returns ecosystem and reduce complexity and cost
Orchestrating a global returns network is not that easy. Our control tower is equipped to not just manage your day to day return operations, but could orchestrate your entire network for you. From highlighting improvement initiatives, smarter routing alternatives or logistics solutions to following up on a missed pick-up or a lost-in-transit claim.
Admired by our clients
"Using Cycleon’s Carrier Management know-how allowed us to focus our efforts on building an easy-to-use front-end-technology for our website where customers can request to send a parcel in. Saving efforts and shortening the return-logistic-process for our customers."
Joachim HofmannGeneral Manager Service & Support
"Cycleon is pleasant to work with, from the initial consultation all the way through implementation. Cycleon is always fast in responding to our inquiries and we are impressed by the level of service and support they provide."