New Regional Returns Center Opened in Waco, Texas, USA

Expanding our returns network in North America

Utrecht, Netherlands - February 18, 2021


We’re proud to announce that we’ve further expanded our returns network in North America with the opening of a new warehouse facility in Waco, Texas. This additional location will facilitate a number of improved services that will further extend our returns solution in the region for both retail and online returns.

Shortening lead times in central USA

This new return center will help to shorten lead times in central USA by 20%. This is an exciting development as shortened lead times are beneficial for retailers, as well as customers. A quicker turnaround will improve refund times while also preventing item depreciation by supporting a faster and more efficient re-fulfillment process. It’s also a step towards a more sustainable returns flow, with a central location requiring shorter transport distances than before.

Increasing the operational capacity of Cycleon USA

American logistics

The Waco facility will also increase our overall operational capacity. Enabling us to process higher volumes of returns and perform additional value-added services to retain the value of those returns. Activities such as item verification, grading, re-conditioning, rebagging, retagging, repacking and redeployment. All of which help to maintain the value of returned items, protecting profit margins for retailers. This process also engages with the circular economy by preventing items from becoming waste through our smart routing tools.


“The opening of the Waco location is yet another successful steppingstone in our expansion in North America” says Managing Director of Cycleon, Jelle Schoenmaker. “We’re excited to offer our returns solutions here to a whole host of new retailers and are of course looking forward to what the future holds in this market”.



Zoe Miller /

+31 30 299 55 00


About Cycleon and the RLG Group