All your returns harmonized.

What are omnichannel returns?

Cycleon’s advanced omnichannel returns solution harmonizes return streams originating from all sales channels.  Combining best-in-class self-service portals with seamless logistics, omnichannel returns provides you the ability to offer the same high service level options to all your customers. We completely manage all your end-to-end returns processes so you never have to think about it again.

All sales channels

There is no longer the need to comprise service levels or options per sales channel. All returns are seamless, tracked and consolidated.

All physical channels

We provide any customer with convenient and integrated shipping options using local carriers ensuring a more efficient returns flow.

All digital channels

We ensure that all your customers can initiate returns seamlessly, track the return status and reduce refund leadtime.

Why omnichannel returns management?

  • Single point of contact

    One touchpoint for returns coming from all sales channels.

  • Consolidating all channels

    Consolidating returns from all sales channels: ecommerce, retail, marketplaces and partners in our local warehouses.

  • Customer friendly return options

    Providing customer friendly return initiation and shipping options for all types of customers.

  • Quick Refund

    Large network of decentralised hubs with rework capabilities ensuring quick refund, item rework and local redeployment.

  • Network management

    The Cycleon team manages the entire network of IT, logistics partners and suppliers.

  • Lower costs

    Reducing overall costs associated with returns by tapping into an existing ecosystem.

  • Scalable

    If your return volume grows, we make sure that your network grows with you.

  • End-to-end visibility

    End-to-end tracking of all returns from initiation until they reach the final destination.

Feature Spotlight​

Want to Learn More?​

If you want to know more about this solution and how it could increase the efficiency of your business, contact us to learn more. We are happy to set up an obligation-free meeting with you to explain more.