Easy Scalability: Rising to Increased Parcel Volumes
An existing returns set-up also means that operations can be scaled-up when needed. This is much quicker than co-ordinating a new returns process from scratch. Partnering with a returns management provider, such as Cycleon, optimizes this further by taking the complexity of returns out of retailers’ hands. Aligning all stakeholders under one IT platform and managing all supplier contracts.
The ability to scale-up quickly and easily is even more important in the light of the e-commerce boom of 2020. As a result of Covid-19 public health restrictions, more people than ever before have turned to online shopping to fulfill their consumer needs. Some areas, in particular, saw huge increases in the use of e-commerce from before the pandemic. Studies have interestingly shown that over 70% of first-time customers who received a positive returns experience would shop with the same brand again.
Being able to reach customers in these locations to offer the same consistent experience for returns has been vital for brands over the past year. With the popularity of e-commerce set to stay, this will be a focus that remains to attract new shoppers and build customer lifetime value.
Local Returns Processing: Receive and Verify Items Quickly
Returns processing capabilities that are already up-and-running in local warehouses ensure that returned items are able to be handled fast and seamlessly. Activities such as item receipt, verification, sorting, product checks, and storage, ensure that returns are handled quickly, and are not left to depreciate in value. The quicker this process can happen; the faster customers can receive refunds.
Regional operations also allow for a shortened first-mile, reducing transport volumes and journey lengths. Not only does this shorten lead times, but it’s also more sustainable. By avoiding unnecessary long-haul transport, brands can reduce the CO2e emissions associated with their returns flow.
Hytech Logistics, Ireland
To highlight the value of having a local returns operation, we’d like to introduce one of our partners who have helped us to facilitate successful and customer-friendly regional solutions for our clients, Hytech Logistics.
In line with the e-commerce upswing in 2020, Ireland witnessed a +400% increase in e-commerce use. Through our collaboration, and Hytech Logistics’ existing local facilities and services, we’ve handled these increased volumes well, and have also navigated the challenges presented by Brexit, also in the region. Focusing on local returns operations to avoid unnecessary transport and customs checks, while also encouraging local re-fulfillment opportunities.
“Hytech Logistics are delighted to partner with Cycleon in Ireland. Through this partnership, we will be introducing a leading global e-commerce returns management platform to many leading brands operating in the Irish market.” – Stuart Burke, Managing Director, Hytech Logistics
“We’re excited to be extending our partnership with Hytech Logistics after a successful term of cooperation, to ensure that we continue to offer our clients a top returns experience in the Irish market.” – Alissa van Wijk, Logistics Manager, Cycleon
Read more here: Related: Hytech Logistics in partnership with Cycleon introduce leading global E-commerce returns management platform to the Irish market
Hytech Logistics provide a wide range of supply chain solutions to global markets through intelligent collaboration, robust processes, and selective partnerships. We manage and protect your brand end to end through our seamless forward and reverse supply chains.