By partnering with Cycleon, Columbia was able to provide more drop-off points which improved customer experience and increased their return logistics network to span all over Europe.
To handle their returns, Columbia was working with a carrier along with Narvar, a post-purchase customer experience platform for consumers. Narvar was using Columbia’s carrier contract to display shipping labels to their consumers, but they wanted a more robust solution that would allow them to continue using Narvar which is how they ended up choosing Cycleon.
By partnering with Cycleon, Columbia was able to continue working with Narvar to facilitate returns while improving the experience for their customers and increasing their return logistics network to span all over Europe.
When you choose to outsource to a returns management partner, make sure that they can offer you a total solution and not just a slice of the cake. Cycleon provides that total solution, managing the end-to-end returns for renowned brands worldwide.
Tap into our returns network of partners, carriers, IT and integrations that we’ve built over the last 17 years and get access to one of the most complete solutions in the industry. By taking the hassle away from returns, you can focus on your core business with the assurance that you are being supported by a trusted partner.