Whitepaper: Consumer ‘Return Reasons’

Whitepaper: Consumer 'Return Reasons'

For retailers, returns are an unavoidable daily occurrence. For purchases made in-stores return rates hover around 9%, rising to 30% for e-commerce orders. That’s 1 in 4 online orders that are likely to end up as a return, and this is costly for brands. Not only operationally and logistically, but also in terms of product value depreciation.

Returns management requires investment to get right. However, when this flow is optimized with automation, strategic partners and expertise, it can bring a whole host of benefits to both the retailer and their customers.

What are the most common return reasons?
Learn more in Cycleon white paper.

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Reducing Lead Times to Optimize your Returns Flow

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Engaging with Marketplaces Through Returns

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Whitepaper: Consumer ‘Return Reasons’

Whitepaper: Consumer ‘Return Reasons’ For retailers, returns are an unavoidable daily occurrence. For purchases made in-stores return rates hover around 9%, rising to 30% for e-commerce orders. That’s 1 in 4 online orders that are likely to end up as a return, and this is costly for brands. Not only operationally and logistically, but also in terms of product value depreciation. Returns management requires investment to get right. However, when this flow is optimized with

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From Return to Resale: Integrating Reconditioning Activities in Your Returns Flow

From Return to Resale: Integrating Reconditioning Activities in Your Returns Flow Returns play a key role in the overall consumer buying process. The average return rate for online shopping is 30%, compared to just 9% from purchases at brick-and-mortar stores. Yet this figure is likely now much higher due to the ecommerce boom of 2020. Largely as a result of the Covid-19 pandemic. Resultantly many people have spent a lot more time at home and

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