Category: Whitepaper

Alexandra Romantseva

Whitepaper: Consumer ‘Return Reasons’

Whitepaper: Consumer ‘Return Reasons’ For retailers, returns are an unavoidable daily occurrence. For purchases made in-stores return rates hover around 9%, rising to 30% for e-commerce orders. That’s 1 in 4 online orders that are likely to end up as a return, and this is costly for brands. Not only operationally and logistically, but also in terms of product value depreciation. Returns management requires investment to get right. However, when this flow is optimized with

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