My Cycleon Story: Oana Popescu

My Cycleon Story: Oana Popescu

Oana Popescu began her journey at Cycleon in July 2021 as a Transport Coordinator based in Bucharest, Romania. In her role, she coordinates all of the returns throughout Europe for Cycleon’s core clients. This entails communicating with carriers to ensure that items have been properly registered in their systems and checking if they will be able to pick up the returned packages according to schedule.

She was seeking a new challenge that would allow her to continue growing within the field of logistics but would also permit her to have a healthy work-life balance when she saw the job listed on LinkedIn and decided to apply. Shortly after, HR contacted her to schedule an initial interview. Because her recruitment began during the time when lockdowns were in effect due to COVID-19, the entire process was conducted digitally. For her, this felt like a new challenge, but she was also skeptical as to how it would work. However, in the end, the process went very smoothly and according to her, HR provided answers to her questions quickly which helped make the decision to accept the job even easier. “It was a very nice experience, to be honest. HR was very supportive to me and provided all the necessary feedback.”

Her background includes eight years of experience in logistics, working in high-pressure environments. The first five years she spent in critical transport, dealing with expensive and urgent deliveries. Then, she moved to maritime transport, coordinating exports. In these roles, she often worked well over a 40-hour workweek and many things were out of her control that added pressure to the job. After years in these environments, she was seeking a new role that would still provide her with the challenge that she loved within logistics but would be more predictable and under control. Of her current role at Cycleon, she said, “Now I can say I have the balance I was looking for between my private and business life. And I can say I am enjoying it!”

When speaking about the culture at Cycleon, Oana discussed the inclusivity and diversity within the company, stating “It is very multicultural. It is nice to interact with different people and to have an exchange of opinions.” She also mentioned the flat hierarchy in the company and how everyone works together as a team. “If something goes wrong, people don’t point the finger at each other, and managers have an attitude that all team members need to work together to find solutions to problems.” She also appreciates the dynamic environments that Cycleon provides and that no two days are the same.

So, what’s her favorite part of the job? Her team!

“I am part of an amazing team. This is the best team I have had, ever. The business is growing fast and each month, it is a different challenge. I don’t have the time to get bored.”

My Cycleon Story: Mark Murthwaite

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Gabi Buzatu

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Oana Popescu

Oana Popescu began her journey at Cycleon in July 2021 as a Transport Coordinator based in Bucharest, Romania. In her role, she coordinates all of the returns throughout Europe for Cycleon’s core clients. This entails communicating with carriers to ensure that items have been properly registered in their systems and checking if they will be able to pick up the returned packages according to schedule.

Read More »

My Cycleon Story: Natasha Deo

My Cycleon Story: Natasha Deo

Natasha is an International Account Executive here at Cycleon with 8 years of experience in Business Development and Marketing, who recently moved to the Netherlands from India. Natasha found the Cycleon opportunity through LinkedIn and was hired entirely virtually, completing the whole process online. When asked how this compared to a traditional hiring process, Natasha described the online process as being “really easy, convenient and very smooth.”

Natasha admitted that she initially thought she might struggle to adapt to life in the Netherlands but says, “I found a family in Cycleon, I love going to the office, having lunch together and having after-work social activities together. My team supported me a lot and made it really easy and convenient to settle down. I feel comfortable at Cycleon.”

Natasha also spoke of the initial onboarding experience and noted that COVID-19 made the onboarding process slightly more difficult as she didn’t have full access to the office but credited her team as being really supportive. “It was a lot to take in, but I could reach out to them whenever I had questions or needed help.”

Adjusting to a new work culture can often take time for international workers, but new cultures also offer a different set of values that can be exciting for expats. When asked about the cultural differences in relation to work between India and the Netherlands, Natasha highlighted a significant contrast in terms of work/life balance. She said, “India has a very workaholic culture, with more focus on work over people’s own lives.” She continued to note that “Cycleon has great flexibility, and your personal life is valued—this flexibility is not there in India.”

Natasha’s biggest takeaway from Cycleon so far is that “everyone is very friendly and cooperative which is rare in work culture, this has really supported me to perform my duties.”

In terms of advice for anyone thinking about making the move to work in the Netherlands, Natasha noted the opportunity to learn a new language as being important. In the Netherlands, English is sufficient, but she says she will learn Dutch as it may be useful for her in the future.

Natasha’s final piece of advice? A simple two words, “Join Cycleon!”

Check out more career stories

My Cycleon Story: Mark Murthwaite

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Gabi Buzatu

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Oana Popescu

Oana Popescu began her journey at Cycleon in July 2021 as a Transport Coordinator based in Bucharest, Romania. In her role, she coordinates all of the returns throughout Europe for Cycleon’s core clients. This entails communicating with carriers to ensure that items have been properly registered in their systems and checking if they will be able to pick up the returned packages according to schedule.

Read More »

The importance of flexible shipping options for consumer returns

The importance of flexible shipping options for consumer returns

A broad and flexible shipping network is just as important for returns as it is for deliveries. Especially in an age where speed and convenience are at the top of consumer’s minds. 

By being selective and partnering with a variety of postal carriers, brands can ensure that they’re tapping into the best services for their customers, as well as themselves. As each carrier offers different features, such as fast ‘next day’ shipping, green transport options, local drop-off points and lockers, to name but a few, brand can ensure they’re creating the most relevant and custom returns flow for their operations and customer base.

At Cycleon, we work closely with e-commerce brands, using our existing network of postal carrier partners, to secure the most seamless return streams, globally. 

Read on to learn about some of the key benefits to offering a wide variety of return shipping options.

blog photo oct 2021

Local and Convenient Return Shipping Options

Whether consumers are in remote locations, urban areas, or anywhere in between, their return experience should be consistent and convenient. With 76% of consumers indicating that they prefer local returns options, it’s clear that this is a highly valued feature and one which brands should aim to meet to secure customer satisfaction.

As 79% of consumers state they have access to a local drop off service, most often postal providers partner with local businesses to create these package access points. Yet, depending on the provider and their service, these may vary. Not only in terms of locations, but also price points, transport type and estimated delivery times.

As no two customers are alike, it’s important to have a variety of postal carriers, and their diverse set of services, to appeal to each type of customer, their lifestyle, budget and preferences. For example, one customer may value a greener way to return through a postal carrier using clean energy vehicles, whereas another may prioritize a low price or fast return delivery lead times.

Teaming up with a host of these providers will ensure that each customer has access to a local returns option that handily fits in to their day-to-day life. An experience that falls outside of this may be seen as an inconvenience and reflect poorly on the brand. Perhaps even depriving them of potential future sales through return shoppers or via recommendations. 

How to Cope with Peak Season Returns

 

A reality universally acknowledged by retailers selling online is that many channels fall under pressure within a short space of time during the final months of each year as peak season rolls around. In the approach to Christmas, it’s obviously expected that more people will be shopping online, for gifts or holiday preparations. Yet when this coincides with sales during Black Friday and Cyber Monday, order volumes skyrocket.

Peak season 2020 saw an increased popularity due to the pandemic as more people chose, or had no other option, than to shop from home. A trend that is likely to spill over into this year’s festivities. Although numbers vary, it’s clear there is increased use of ecommerce channels during this time. This year, for example, it’s expected that up to 41% of German consumers intend to buy on Black Friday.

With sudden order volume increases come higher returns volumes too. If not optimized, returns channels may become overwhelmed during peak, leading to delays in customers receiving refunds, and brands being able to resell desirable ‘in-season’ stock.

The postal logistics-side of this returns flow is essential to get right. Brands with access to numerous carriers, across a variety of locations, have the luxury of flexibility during this busy period. If one channel becomes too busy, another can be utilized so that the customer is unaffected by the sudden volume increases.

Sustainable Return Options 

Alongside convenience and price, sustainability is now valued highly by consumers. For example, a recent study revealed that 75% of those questioned wanted access to a more sustainable way to return. Of those, around half also said they would pay to guarantee this service.

 

Brands failing to meet this requirement may lose out to competitors who do. Plus, it’s in everyone’s best interest, including brands, to ensure that the returns network has less of an impact of the environment.

blog photo 2 october 2021

The environmental impact of ecommerce is a joint responsibility to tackle amongst brands, postal providers, and their consumers. Collaboration here is key which is another reason why retailers should look to partnerships with shipping providers. Some offer green transport options, while others may help reduce emissions by providing very accessible drop-off points that most customers can simply walk or travel short distances to.

Of course, no returns at all are the greenest form of returns. But this service remains essential to the overall sales experience, so it’s important that brands use the correct partners for their reverse logistics operations to ensure that the process is less detrimental in terms of emissions. 

Quick, Convenient and Green Returns Can Co-Exist

The logistics side to returns is essential to get right to create an overall seamless return experience, for customers and brands themselves. A flow that is quick, convenient, and sustainably driven.

Partnerships and collaboration with local, national and international postal carriers are vital to this optimization. To find out which carriers and services are already existing within Cycleon’s network, reach out for more information. 

Get ready to the peak season 2021!

Looking for some additional quick tips and tricks on how to optimize your return operations ahead of the coming months? Check out our leading products online, or reach out to our experts for a discovery call. Contact us!

Want to learn more about how Cycleon can improve your returns process?

CONTACT US!

Check out more of our posts

My Cycleon Story: Mark Murthwaite

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Gabi Buzatu

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Oana Popescu

Oana Popescu began her journey at Cycleon in July 2021 as a Transport Coordinator based in Bucharest, Romania. In her role, she coordinates all of the returns throughout Europe for Cycleon’s core clients. This entails communicating with carriers to ensure that items have been properly registered in their systems and checking if they will be able to pick up the returned packages according to schedule.

Read More »

Cycleon’s Peak Season Toolkit

Last year e-tailers witnessed their first ‘pandemic peak’. The heightened volumes usually seen throughout peak season were exacerbated by the rise in popularity and usage of e-commerce channels during the pandemic.

As a result of store closures, peak season began earlier and lasted longer with consumers buying and returning online purchases in higher numbers and over an extended period. The same is expected for 2021, with online shopping most likely remaining as the dominant form of commerce for a second year.

Looking for new tools and tips to use this peak season? Read on to learn about just a few of our products and solutions that can help your brand tackle peak season optimally this year…

Postal Carrier Network

With a vast partner network of postal carriers and services, we can reduce the likelihood that your consumer’s returns will face delays. If one carrier is overwhelmed, we can easily switch our clients to an alternative carrier to keep lead times as short as possible.

carriers pic

Paperless Labels

Our quick and convenient paperless returns labels not only reduces paper waste but also offers consumers a better overall returns experience. Additionally, such products automize the return process, facilitating a smooth, data-driven reverse logistics flow.

paperless pic

Storage Capabilities

With networks and facilities often overwhelmed during peak, the ability to store returned items is beneficial. Short-term storage solutions give brands a longer window to decide where these items should be redirected to retain value and prevents these volumes from piling up in their own distribution centers.

storage pic

Data and Reporting

Hundreds of data events can be captured during the return process. This is critical information during peak season. Brands can use each set of product and returns data to make strategic decisions and forecast for future seasons. Transparency over each return gives full control to brands during this busy time.

reporting pic

Get ready to the peak season 2021!

Looking for some additional quick tips and tricks on how to optimize your return operations ahead of the coming months? Check out our leading products online, or reach out to our experts for a discovery call. Contact us!

Want to learn more about how Cycleon can improve your returns process?

CONTACT US!

Check out more of our posts

My Cycleon Story: Mark Murthwaite

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Gabi Buzatu

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Oana Popescu

Oana Popescu began her journey at Cycleon in July 2021 as a Transport Coordinator based in Bucharest, Romania. In her role, she coordinates all of the returns throughout Europe for Cycleon’s core clients. This entails communicating with carriers to ensure that items have been properly registered in their systems and checking if they will be able to pick up the returned packages according to schedule.

Read More »

QUICK TIPS: How to Achieve More Sustainable Returns This Peak Season

QUICK TIPS: How to Achieve More Sustainable Returns This Peak Season

How can returns be handled more sustainably this peak season?

In a recent poll, we asked what would be the biggest challenge brands would face this peak. With the second most popular answer, 31% of respondents answered that handling returns sustainably would be the greatest challenge.

To learn more about this, check out our quick tips below to discover more about how to approach this peak season in a greener way!

1.Circular Returns

Don’t let your returns go to waste. Ensure each returned item can have a new function or end destination through resale and re-purposing.

circular returns image

2.  Local Solutions

Keep returns operations local to reduce the C02 emissions associated with long-haul or cross-border transport.

local solutions image

3. Clean Energy

Ensure your first-mile transport is supported by suppliers that embrace clean energy such as electric vehicles or carbon-free options.

clean energy image

4. Digital Alternatives

Embracing digital solutions, such as paperless labels, reduces paper usage and makes the returns process more automated and seamless.

digital alternatives image

5. Responsible Recycling

When returned items cannot be resold, it’s important that they’re recycled correctly and locally to lower the environmental impact.

responsible recycling image

Greener returns solutions with Cycleon…

Outperforming competitors and impressing your consumer base during peak season is a great way to improve customer lifetime value and encourage shoppers to become repeat spenders. By offering your customers an optimized returns flow, along with greener options, during the busiest time of year you’ll build trust and reputation in the market. 

At Cycleon, we offer an array of products that combine IT and logistics to secure robust returns flows for our clients, through peak and throughout the rest of the year, worldwide. Looking for some expertise and insights ahead of peak? Get in touch! 

Want to learn more about how Cycleon can improve your returns process?

CONTACT US!

Check out more of our posts

My Cycleon Story: Mark Murthwaite

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Gabi Buzatu

Gabi Buzatu is a First Mile Specialist who started working at Cycleon in the Romanian office about 2.5 years ago in November of 2019. Previously, she worked in the banking industry for many years, so she knew very little about reverse logistics and returns. However, she was very familiar with customer service and working with clients, which was the experience she drew upon when beginning to work at Cycleon.

Read More »

My Cycleon Story: Oana Popescu

Oana Popescu began her journey at Cycleon in July 2021 as a Transport Coordinator based in Bucharest, Romania. In her role, she coordinates all of the returns throughout Europe for Cycleon’s core clients. This entails communicating with carriers to ensure that items have been properly registered in their systems and checking if they will be able to pick up the returned packages according to schedule.

Read More »