Cycleon’s Peak Season Toolkit

Last year e-tailers witnessed their first ‘pandemic peak’. The heightened volumes usually seen throughout peak season were exacerbated by the rise in popularity and usage of e-commerce channels during the pandemic.

As a result of store closures, peak season began earlier and lasted longer with consumers buying and returning online purchases in higher numbers and over an extended period. The same is expected for 2021, with online shopping most likely remaining as the dominant form of commerce for a second year.

Looking for new tools and tips to use this peak season? Read on to learn about just a few of our products and solutions that can help your brand tackle peak season optimally this year…

Postal Carrier Network

With a vast partner network of postal carriers and services, we can reduce the likelihood that your consumer’s returns will face delays. If one carrier is overwhelmed, we can easily switch our clients to an alternative carrier to keep lead times as short as possible.

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Paperless Labels

Our quick and convenient paperless returns labels not only reduces paper waste but also offers consumers a better overall returns experience. Additionally, such products automize the return process, facilitating a smooth, data-driven reverse logistics flow.

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Storage Capabilities

With networks and facilities often overwhelmed during peak, the ability to store returned items is beneficial. Short-term storage solutions give brands a longer window to decide where these items should be redirected to retain value and prevents these volumes from piling up in their own distribution centers.

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Data and Reporting

Hundreds of data events can be captured during the return process. This is critical information during peak season. Brands can use each set of product and returns data to make strategic decisions and forecast for future seasons. Transparency over each return gives full control to brands during this busy time.

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Get ready to the peak season 2021!

Looking for some additional quick tips and tricks on how to optimize your return operations ahead of the coming months? Check out our leading products online, or reach out to our experts for a discovery call. Contact us!

Want to learn more about how Cycleon can improve your returns process?

CONTACT US!

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Cycleon’s Peak Season Toolkit

How can returns be handled more sustainably this peak season?

In a recent poll, we asked what would be the biggest challenge brands would face this peak. With the second most popular answer, 31% of respondents answered that handling returns sustainably would be the greatest challenge.

To learn more about this, check out our quick tips below to discover more about how to approach this peak season in a greener way!

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QUICK TIPS: How to Achieve More Sustainable Returns This Peak Season

How can returns be handled more sustainably this peak season?

In a recent poll, we asked what would be the biggest challenge brands would face this peak. With the second most popular answer, 31% of respondents answered that handling returns sustainably would be the greatest challenge.

To learn more about this, check out our quick tips below to discover more about how to approach this peak season in a greener way!

Read More »

5 Returns Predictions for Peak Season 2021

With e-commerce still dominating the retail sphere throughout the pandemic, peak season 2021 is sure to be as busy a time as ever for brands selling online. The prominence of e-commerce channels is growing every day and they’re set to account for over 20% of global retail sales by 2023. With this growth trajectory in mind, the challenge of how to handle the returns associated with these sales only heightens. Especially during peak season, which always sees both order and returns volumes skyrocket. Considering this, how will peak season 2021 play out, and how can your brand best handle consumer returns during this time? Read on to learn our key insights…

Read More »

Business Analyst (multiple teams)

Business Analyst (multiple teams)

Full-time · Vliegend Hertlaan 71, Utrecht

Ideal candidate: Second role

Huge plus point: BA experience

Location: Utrecht, NL

International travel: 5% ✈️ (when possible)

Start date: Negotiable 📅

Reporting line: Manager Product development 👤

Collaborations: Product development team, IT squad, Product owners, business stakeholders

As a Business Analyst in the product development team you will be co-responsible for the development of new products and solutions. The goal of the role is to continuously improve the existing products by gathering the right requirements, clearly defining them and seeing the development through to the end.

 

In this role you will be part of two teams; the product development team and part of a IT squad, responsible for a specific domain of our applications and tooling. Together with the product development team you will work together with many stakeholders and clients and bring their requirements together into a fast-paced, pragmatic and iterative product design.

As part of the IT squad you are co-responsible for the effectivity of your squad in working towards the delivery of new functionality. This is done by translating business requirements to clear user stories for the developers, providing business context and acceptance/testing support.

Your focus:

  • Help building the bridge between the business & IT.
  • Translating business requirements into clear user stories.
  • Focusing on simple, iterative solutions to complex problems.
  • Makes sure the development team understands the business need and is motivated to develop the required new functionality.
  • Identifying milestones in the features that have a big impact on the organization and making sure they are accounted for and rollout out in full.
  • Participating in project planning, daily stand-up meetings (scrums), reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
  • Playing an active role in the refinement of user stories to ensure the context is fully understood by the IT squad.

Ideal candidate:

  • You have a master’s degree: Business Economics, strong focus on Analytics.
  • Affinity or experience with the logistics/e-commerce industry
  • Working experience with business analysis and/or product development in a fast-paced work environment.
  • Good and effective listener to your teammates. You are relatable: speaking the language of Software developers, then easily switching to the business and between multiple tasks.
  • Explaining complex material in a simpler manner and vice versa.
  • You are not going for the easy solution rather thinking things through before taking a decision.
  • You can get others on board with your enthusiasm (clients, internal stakeholders).
  • Presenting skills: public speaking & within your own team (roadmap).
  • Experience with project management and client facing communication
  • You have experience working with an IT development team and like to get into the technical details of a solution.
  • Solid organizational skills and ability to drive projects to completion.

What do we offer?

This role offers you the chance to work in a friendly, youthful and international environment, along with colleagues who will share your passion for innovation, agile-working and growth. You’ll also be able to develop your skills within the exciting and challenging market of Reverse logistics!

Our office is also super easy to get to, just a stones-throw away from the vibrant city centre of Utrecht.

Where can I apply? | Visit www.cycleon.com to learn more about our growing global business and awesome team!

Are you interested?

Apply here!

Check out more of our jobs

Product owner (processing & hubs)

Product owner (processing & hubs)

Full-time · Vliegend Hertlaan 71, Utrecht

Ideal candidate: Second / Third role

Huge plus point: PO experience, BPMN experience

Location: Utrecht, NL

International travel: 10% ✈️ (when possible)

Start date: Negotiable 📅

Reporting line: Manager Product development 👤

Collaborations: Leading your own squad, Product owners, IT, business Analysts & the business

As a Product owner of the Hub squad you will be responsible for the products unlocked by our warehouse application and activities performed in our global warehouses. The goal of the role is to continuously improve the existing products whilst working together with the business at a very fast pace. 

One of the key challenges is to maintain, improve and develop new products based on company strategy and market trends. You will do this together as a team with the other Products owners & Business analysts.

In this role you will be the expert on processing capabilities and hub activities within Cycleon facilitating employee trainings, conducting demos, and creating general enthusiasm around your products, both internally as externally. You will also be responsible for the effectivity of your squad in working towards the delivery of new functionality. This is done by ensuring the developmental process is not interrupted, the team is motivated, and the work is clear by prioritized user stories from the backlog.

Your focus:

  • Understanding of clients’ needs, formulating the vision for the product and its features, and communicating that vision to the designers / development teams.
  • Translating the product vision into defined product features.
  • Formulation of development plans, lining-up tasks and subtasks for developers and designers.
  • Makes sure the development team understands the business need and is motivated to develop the required new functionality.
  • Decides which user stories are scheduled into sprints.
  • Participating in project planning, daily stand-up meetings (scrums), reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
  • Driving tasks to completion; making sub-iteration decision – changing features & priority between iterations.

Ideal candidate:

  • You have a master’s degree: Business Economics, strong focus on Analytics.
  • Affinity or experience with BPMN & DMN tooling and concepts.
  • Experience in the logistics industry with a strong focus on warehousing.
  • Working experience with business analysis and/or product development in a fast-paced work environment.
  • Good and effective listener to your teammates. You are relatable: speaking the language of Software developers, then easily switching to the business and between multiple tasks.
  • Explaining complex material in a simpler manner and vice versa.
  • You are not going for the easy solution rather thinking things through before taking a decision.
  • You can get others on board with your enthusiasm (clients, internal stakeholders).
  • Presenting skills: public speaking & within your own team (roadmap).
  • Experience with project management and client facing communication
  • You have experience working with an IT development team and like to get into the technical details of a solution.
  • Solid organizational skills and ability to drive projects to completion.

What do we offer?

This role offers you the chance to work in a friendly, youthful and international environment, along with colleagues who will share your passion for innovation, agile-working and growth. You’ll also be able to develop your skills within the exciting and challenging market of Reverse logistics!

Our office is also super easy to get to, just a stones-throw away from the vibrant city centre of Utrecht.

Where can I apply? | Visit www.cycleon.com to learn more about our growing global business and awesome team!

Are you interested?

Apply here!

Check out more of our jobs