Whether your business is online or brick-and-mortar, dealing with product returns is essential. Why? 84% of shoppers will not buy again from retailers that deliver a poor returns experience.
Therefore, creating a great returns process with data at every touchpoint is no longer a nice-to-have. It is a necessity.
Traditionally, brands only outsource parts of their returns proces. Then, they have to manage many different local carriers, logistics, IT partners, and 3PLs.
What are the challenges of managing returns in-house?
80% of consumers will become repeat buyers if they have a positive experience returning a product.
Returns management enables you to provide your consumers with a seamless returns flow that will increase brand loyalty and retention.
This can increase NPS score by 25% on average.
Brands can benefit from returns management in many ways. For example, by leveraging data insights, brands can find bottlenecks in the returns process and optimize.
Using returns management leads to 50% lower operations costs.
Many of the world’s leading retailers and global brands outsource their returns to the leading specialist. They already benefit from Cycleon’s end-to-end solutions for both consumer and business returns that smartly combine technology and logistics. Are you next?