We make your returns Smart, Scalable and Simple so you can focus on growth

The leading returns management specialist in organizing and optimizing global returns.

Product Returns: Why it’s important to optimize now

Whether your business is online or brick-and-mortar, dealing with product returns is essential. Why? 84% of shoppers will not buy again from retailers that deliver a poor returns experience.

Therefore, creating a great returns process with data at every touchpoint is no longer a nice-to-have. It is a necessity.

the returns management process

Multiple partners for reverse logistics is not future proof

returns process

Traditionally, brands only outsource parts of their returns proces. Then, they have to manage many different local carriers, logistics, IT partners, and 3PLs.

What are the challenges of managing returns in-house?

    • Long refund times
    • Long back-to-stock time
    • Poor visibility of parcels in the returns lifecycle
    • High operations costs
    • Capacity shortages in warehouses
    • Poor customer experience

Boost your business with Returns Management

User-friendly returns portal
Shorter refund lead time
Convenient and flexible return options
Transparent track and trace

Improve customer experience and retention rates

80% of consumers will become repeat buyers if they have a positive experience returning a product.

Returns management enables you to provide your consumers with a seamless returns flow that will increase brand loyalty and retention.

This can increase NPS score by 25% on average.

Increase efficiency and reduce costs

Brands can benefit from returns management in many ways. For example, by leveraging data insights, brands can find bottlenecks in the returns process and optimize.

Using returns management leads to 50% lower operations costs.

Single point of contact
Visibility through the returns journey
Reduced operational costs
Minimizing depreciation value

Follow the leaders

Many of the world’s leading retailers and global brands outsource their returns to the leading specialist. They already benefit from Cycleon’s end-to-end solutions for both consumer and business returns that smartly combine technology and logistics. Are you next?

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Global Tech-enabled End-to-end Returns Management

SMART

Tech-enabled

Make smart decisions based on real-time data from our integrated returns portal and software. We connect data from all related systems throughout the returns journey so you get better visibility.

SCALABLE

End-to-end

Choose from 30+ products and customize a solution that fits every step of your returns journey: from initiation to redeployment. Enjoy the scalability of our solutions as they grow with your business.

SIMPLE

Management

Leave the hassle of complex returns to us. We own, orchestrate, manage and optimize your end-to-end returns process including all parties involved so it’s easy and simple for you.

Brands that trust us

Our Success Stories

Havainas

Havaianas needed a solution to increase Sustainability, cut down their cost of ownership, and reduce refund lead time.

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We embedded a comprehensive distribution-matrix with set rules to utilize Cycleon’s flexible return solutions to the full extent for Nikon.

AllBirds

Allbirds turned to Cycleon for support with the optimization of their European returns flow.